Delivery Information

We have partnered with leading courier Parcel Force who is committed to keeping you up to date with your delivery.

Once your order has been collected from Kezie and arrives at the hub, you will receive your first email message that your parcel has been collected and is being tracked.
Once your order arrives at your local depot and loaded onto there van, you will receive your second email message notifying you of a 1-hour slot.
All deliveries are sent on a NEXT DAY service* (Depending on Postcode Service, please see below)

UK Mainland, England, Scotland (includes Highlands) & Wales – Next Day Service

We deliver from Tuesday to Saturday (We do not deliver on Sunday or Monday)

Orders up to the value of £59 will be £9.99
Orders over the value of £60 FREE delivery

Other Parts of UK – 2-Day Service

We deliver from Tuesday to Friday (We can not deliver on Sunday or Monday)

Orders up to the value of £59 will be £9.99
Orders over the value of £60 FREE delivery

Postcodes Included: AB (30,32, 41-44, 51,99) DD (8-10) DG (7-9) FK (3, 8, 15-16) IV (1-9, 10-28, 30-38, 40-56) KA (27-28) KW (1-3,5-14) PA (60-61)

Northern Ireland & Islands – 2-Day Service

We deliver from Tuesday to Friday (we can not deliver on Sunday or Monday). The additional costs are due to extra courier charges and packaging.

Orders up to the value of £59 will be £24.99
Orders over the value of £60 will be £14.99

Postcodes Included: BT, IM (1-9+99) TR 21-25

Postcodes NOT covered by Parcel Force

We are currently unable to deliver to these areas

Postcodes Included: HS (1-9) KW (15-17) PA (20-49, 62-78, 80) PH (7-26, 30-44, 49-50) ZE (1-3)

Not going to be in?

If you’re going to be out, you can simply reply to the email message and request your order to be left in a safe place or with a neighbour or friend – at no extra charge.

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