Frequently Asked Questions

Yes, Your order is packed with dry ice, which is proven to keep your products frozen solid for up to 48 hours.

Yes, we are a gluten-free site, which means all our products are suitable for people with gluten intolerance.

All our frozen products that we manufacture will have an 18-month shelf life.

All our burgers, sausages and meatballs can be cooked from frozen.

No, I’m afraid not.

If you’re local, then yes, we love meeting our customers.

We always strive to ensure our products are amazing, so yes, please feel free to leave constructive feedback and reviews on our website.

Give us a call on 01361 884 006, and we will try our very best to accommodate your request.

Give us a call on 01361 884 006, and we will endeavour to cancel this for you if your order hasn’t already been dispatched.

Give us a call on 01361 884 006, and we will endeavour to change this for you if your order hasn’t already been dispatched.

All of our meat products are professionally skin-packed or vacuum packed and frozen to lock in nutrients, flavour & freshness in.

Sadly no, but they are great to upcycle (Planting seeds, kids sandpit, storage etc).

Sachets of Dry Ice (Solid Carbon Dioxide) is very cold at approximately -60°C. It is designed to turn from a solid into a gas whilst in transit to you, and by doing this, it will keep your products perfectly frozen. The bags should arrive empty, however, sometimes it may be the case that a small amount of Dry Ice is still in its solid form when your order arrives. This is not abnormal, and if this is the case, please follow the five simple guidelines below for disposal.

DO NOT allow solid Dry Ice to come into contact with your skin
DO NOT put Dry Ice into drinks
ALWAYS keep Dry Ice away from children
ALWAYS store Dry Ice in a well ventilated area
DO NOT place Dry Ice in a working refrigerator or freezer once removed from box.

This can be done at the checkout point i.e. “leave in the shed”. But if your order has already been dispatched, then you can add instructions by replying to the delivery SMS text message sent from Parcel Force.

Your order will be dispatched on a next day delivery service at below -18°C and packed with dry ice, which is proven to keep your products frozen solid for up to 48 hours.

For NI and the Highlands, delivery can take between 2-3 days, we will ensure your orders are packed with extra ice.